For the past 6 years we’ve been working with privately held company 911 SE – Philadelphia PAI It’s a small organization with approximately 25 employees. The company distributes safety related products that are sold mostly to government and government agencies, runs a cleaning and testing facility for firefighter’s turnout gear, and provides a variety of related services to market.
Few years after its start-up, company was struggling because of resource allocation issues, disagreements among employees, and the absence of good processes.
There are several larger players in the market that company competes with, but it has a competitive advantage due to its flexible and aggressive style of its running business.
Our job was to evaluate employees performance and if found lacking to re-deploy them as needed. We developed a strong plan to ensure that the company will grow and remain profitable. Employees will be assigned to roles suitable for them; therefore, will work as a team to deliver superior customer service.
After a comprehensive assessment of needs of several managers who had been with the company since the start-up but were unable to keep up with the pace of growth, it was decided that it would be in everyone’s best interests to let them seek employment somewhere else. In addition, several people had developed problematic attitudes in the organization. They were addressed accordingly. Once DYNAMIX® profile became available, we actively used it throughout the organization. We visit offices quarterly to ensure that the assignments are complete and the improvement took place. Ongoing coaching of the Managing Director and with individual sales team members by telephone ensures that each team member develops and monitors a personal development plan and a tactical plan related to their area of responsibility. Although the sales have tripled and profit as a percentage has doubled, the assignment continues as the company plans to grow further.
It is critical to keep the initial vision of the company leaders foremost and have fully engaged team members who believe in the vision and behave in the ways that reflect it. As company grows it needs to change some of its methods to adapt to its changing environment. We excel at knowing how and when to make changes. Our work saves time and ensures customer satisfaction and loyalty. Tools (like DYNAMIX® profiles) are helpful but nothing is a substitute for steady application of sound sales and management principles.
Julia Spraiter
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